Privacy Policy

SoulScent respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us or purchase from us.

Who we are

SoulScent
Email: info@soulscent.ie
Business location: Elderwood, Castlebridge, Co. Wexford, Ireland

For the purposes of applicable data protection law, SoulScent is the controller of the personal information described in this policy.

Information we may collect

Depending on how you interact with SoulScent, we may collect your name, billing and delivery address, email address, telephone number, order and transaction information, products you purchase or enquire about, communications you send to us, return or refund information, technical information such as your IP address and browser/device information, cookie and analytics information where applicable, and marketing preferences where you choose to subscribe.

Payment information is processed through our payment providers. We do not need to store your complete card details ourselves in order to process an online payment.

How and why we process information

We process order and contact details where necessary to fulfil purchases and respond to requests (contract); keep records and comply with tax and consumer obligations (legal obligation); protect our store from fraud and maintain its security (legitimate interests); and send optional marketing or use non-essential tracking where permitted and, where required, with your consent. You may withdraw marketing consent at any time.

Cookies

Our website may use cookies and similar technologies to provide essential website functions and, where you have consented, analytics, personalisation or advertising functionality. Where legally required, non-essential cookies will not be placed until you have made your cookie choices.

Who we share information with

We may share personal information with trusted service providers where necessary to operate SoulScent, including Shopify, payment processors, delivery providers, website and IT service providers, email and marketing providers, analytics providers where enabled, accountants, professional advisers and regulatory authorities where necessary.

International transfers

Some technology or service providers may process information outside Ireland or the European Economic Area. Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by applicable data protection law are in place.

How long we keep information

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, consumer-protection and product-safety obligations and resolving disputes.

Your data protection rights

Depending on the circumstances, you may have the right to access personal information we hold about you, have inaccurate information corrected, request deletion, request restriction of processing, object to certain processing, receive certain information in a portable format and withdraw consent where processing is based on consent.

To exercise your rights, contact info@soulscent.ie. You also have the right to complain to the Irish Data Protection Commission.

Contact

For privacy enquiries or requests relating to your personal information, email info@soulscent.ie. SoulScent is a sole-trader business based in Elderwood, Castlebridge, Co. Wexford, Ireland.

Changes to this policy

We may update this Privacy Policy where our business practices, service providers or legal obligations change. The most recent version will be displayed on our website.