Shipping Policy

Dispatch

We aim to dispatch orders by the next business day. Orders placed at weekends or on public holidays will normally be dispatched on the next available business day.

During busy periods, product launches or seasonal periods, dispatch may take slightly longer. If there is a significant delay, we will contact you.

Delivery area

We currently deliver within the Republic of Ireland only.

Delivery

Available delivery methods, estimated delivery times and delivery charges will be shown at checkout before you complete your purchase.

Delivery estimates begin once your order has been dispatched and are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.

Delayed or missing parcels

If your order has not arrived within the expected timeframe, please contact us at info@soulscent.ie.

We will work with the delivery provider to investigate. Your contract is with SoulScent rather than the courier, and your statutory rights regarding delayed or undelivered goods are not affected by this policy.

Incorrect delivery details

Please check your delivery information carefully when ordering. If you notice an error, contact us as soon as possible. We will try to correct the address before dispatch, but this may not always be possible once an order has been handed to the delivery provider.

Damaged deliveries

Please photograph damaged external packaging before opening it where possible. If an item inside has also been damaged, contact us with your order number and photographs so we can resolve the issue.