Terms of Service

These Terms apply to use of the SoulScent website and purchases made from SoulScent. Nothing in these Terms limits or excludes any rights you have under Irish or EU consumer law.

About us

SoulScent
Email: info@soulscent.ie
Business location: Elderwood, Castlebridge, Co. Wexford, Ireland

Our website is powered by Shopify.

Products

SoulScent offers products including home fragrance, candles, wax melts, body and wellbeing products, cacao and related goods.

We make reasonable efforts to ensure that descriptions, photographs, ingredients, quantities and other information are accurate. Because many SoulScent products are handmade or contain natural materials, minor variations in colour, appearance or scent may occur between batches.

Aromatherapy and essential-oil products

Information provided about aromas, rituals, essential oils or the traditional properties associated with ingredients is for general information and enjoyment. Our products are not intended to diagnose, treat, cure or prevent a medical condition unless expressly authorised and marketed for such a purpose. Always follow product labels, warnings and safety instructions.

Product safety

Candles, wax melts and other home-fragrance products must be used in accordance with the safety information supplied with the product. Keep burning candles and heated wax products away from children, pets, draughts and flammable materials and never leave them unattended.

Personal-care products should be used according to their instructions and ingredient information.

Prices

Prices are displayed in euro (€). Applicable taxes will be included in displayed consumer prices where required by law. Delivery charges, where applicable, will be shown before you complete your order.

Orders

Placing an order through the website is an offer to purchase the selected products. We may decline or cancel an order where a product is unavailable, payment cannot be authorised, delivery information is incomplete or invalid, we identify suspected fraud, there has been an obvious pricing or product-information error, or we cannot lawfully supply the product to the requested destination.

Payment

Available payment methods are shown at checkout. Payments are processed securely through Shopify and/or the payment providers made available through our store.

Delivery

We currently deliver within the Republic of Ireland only. We aim to dispatch orders by the next business day. Our Shipping Policy forms part of these Terms.

Returns and cancellations

Our Refund & Returns Policy forms part of these Terms. For most products purchased online, consumers have a statutory right to cancel within the applicable cooling-off period. Certain legal exceptions apply, including in some circumstances to personalised goods, goods that deteriorate rapidly and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

Faulty goods

Products supplied by SoulScent must meet the standards required by Irish consumer law. Your legal rights may include a refund, repair, replacement or price reduction depending on the circumstances and when the fault is reported.

Intellectual property

Unless otherwise stated, the SoulScent name, branding, website content, original text, photographs, graphics, product designs and other original materials are owned by or licensed to SoulScent and may not be reproduced or used commercially without permission except where allowed by law.

Website availability

We try to keep our website accurate, secure and available, but we cannot guarantee uninterrupted access at all times. We may update, maintain or temporarily suspend parts of the website where reasonably necessary.

Third-party services and links

Our website may contain links to or use services provided by third parties such as payment providers, social media platforms or delivery providers. Their own terms and privacy practices may apply when you use their services.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under Irish consumer law.

Governing law

These Terms are governed by the laws of Ireland. Nothing in these Terms restricts any right you may have under applicable consumer law.

Complaints

Please contact info@soulscent.ie with your order number and details of the issue and we will aim to resolve it fairly and promptly.