Refund policy

Refund & Returns Policy

At SoulScent, every order is prepared with care, and we hope you love your purchase. If something isn’t quite right, we’re here to help.

Please contact us at info@soulscent.ie and we’ll do our best to resolve your concern.

Changing Your Mind

If you purchase from SoulScent online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, simply email info@soulscent.ie within 14 days of receiving your order, stating that you wish to cancel.

You then have a further 14 days to return the goods.

You may inspect the products as you would in a shop. If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, a deduction for diminished value may apply where permitted by law.

Candles, Wax Melts & Reed Diffusers

We recommend returning unwanted products in their original packaging where possible, carefully packed to prevent damage in transit.

If you have used a candle, melted wax melts or used a diffuser, please contact us so we can assess the circumstances of your return.

Your statutory cancellation rights and rights relating to faulty goods remain unaffected.

Cacao & Personal Care Products

Certain products may be exempt from the right to cancel, including goods that are liable to deteriorate or expire rapidly and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

These exceptions apply only where permitted by law.

If a product is faulty, damaged, unsafe or not as described, your statutory rights remain unaffected.

Damaged, Faulty or Incorrect Orders

We take great care when preparing and packaging your order.

If an item arrives damaged, faulty or incorrect, please contact info@soulscent.ie with your order number and, where helpful, photographs of the item and packaging.

Under Irish consumer law, you may be entitled to a refund, replacement, repair or other remedy depending on the circumstances.

For qualifying faulty goods, you may have a short-term right to a full refund within 30 days of purchase or delivery. Your legal rights may continue beyond this period.

Where goods are faulty or incorrect and a return is required, SoulScent will cover the reasonable return costs in accordance with your statutory rights.

Return Shipping

For change-of-mind returns, customers are responsible for the direct cost of returning goods unless we agree otherwise.

Please package items securely to protect them during transit.

Email us before returning your order so we can provide return instructions and the appropriate return address.

Refunds

When you validly cancel an online order, we will refund the amount paid for the returned goods, including the original standard delivery charge where legally required.

Additional charges for an upgraded delivery service are not refundable unless required by law.

Refunds will be processed within 14 days of receiving your cancellation notice. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever is earlier.

Refunds will normally be made to your original payment method unless otherwise agreed.

How to Cancel an Online Order

You can cancel by emailing info@soulscent.ie with your name, order number and a clear statement that you wish to cancel.

Alternatively, you may use the following cancellation form:

To: SoulScent, info@soulscent.ie

I hereby give notice that I cancel my contract of sale for the following goods:

• Goods ordered:
• Order date:
• Date received:
• Customer name:
• Customer address:
• Date of cancellation:

Contact Us

SoulScent

Elderwood, Castlebridge, Co. Wexford, Ireland

Email: info@soulscent.ie

Website: www.soulscent.ie

Nothing in this policy limits or excludes your statutory rights under Irish consumer law.

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